CABR Citation System: Another Option for Expediting Complaints
Complaints happen. Sometimes, they are based upon misunderstanding. Sometimes, they are a result of unacceptable conduct. How complaints are handled can be a matter of choosing an option…in some cases.
The Cincinnati Area Board of REALTORS® has been proactive in investigating and implementing options provided by the National Association of REALTORS® for addressing complaints about its members. Although, the Formal Ethics Hearing is the first method used in enforcing the Code of Ethics, it’s no longer the only way to address a complaint that has been filed alleging a violation of the Code.
NAR has recently provided associations with the option to adopt a Citation System that can assist members by removing the requirement for a full hearing. In accepting a citation that is issued as a result of a complaint that has been filed, a member does not appear at a formal hearing. With the Citation System, the member will know exactly what sanction is imposed for the alleged conduct. Acceptance of the Citation is optional and there is no assumption of guilt. The Cincinnati Area Board of REALTORS® adopted this option, as of July 1, 2015. (read more)
Nar requires all associations to provide the Optional Waiver of Right to Hearing, which, as the name indicates, also does not require formal hearing. Similar to accepting a citation, if a member chooses to waive their right to a hearing, there is no need to appear before a hearing panel. In order to waive their right to a hearing, the member must acknowledge the conduct that has been alleged by a complainant and agree to allow the hearing panel to determine whether it constitutes a violation of the Code of Ethics, and accept any discipline that may by imposed. The parties will learn the decision on the matter after the panel meets to consider the complaint.
Ethics Mediation has been an option established by the National Association of REALTORS® and adopted by CABR for years. It must be agreed to by all parties and provides the parties with an opportunity to hear one another out and work toward a joint resolution. In the event the mediation is successful, there is no hearing. If no resolution is reached…the matter is forwarded to a formal hearing.
Please note: Only members of CABR and/or another association offering Ethics Mediation and/or a Citation System have the options to have complaints addressed by those methods.
Click here to review highlights of the differences for each process.
Click here for details on the Citation System.