What are the rules/parameters if a client or customer contracts coronavirus?

Posted on: August 1st, 2020 by Andrew Clark No Comments

Brokers, Agents and Appraisers,

Associations and MLSs are receiving the following question from members:

“What are the rules/parameters if a client or customer contracts coronavirus?   Please advise!”

The following is a response from NAR’s Chief Council.  Review it and please follow their guidelines.

Thank you.

 

Plan to Address Client Reports of COVID-19

  1. Steps to follow IF an agent’s seller client has a confirmed case of COVID-19
    KEY:  Do not reveal the seller client’s identity or the property in any communication unless written consent is obtained.

    1. If the agent was in the physical presence of the seller client within the past 14 days, agent must immediately inform [name of senior Human Resources representative or SVP of [brokerage] Human Resources, if applicable] at [email and telephone number] that the agent was exposed to an individual with a confirmed case of COVID-19.
    2. Agent should attempt to obtain the seller client’s written consent to disclose to any agent who toured the client’s property in the past 14 days that an individual residing at the property has a confirmed case of COVID-19.  It may not be necessary to identify the name of the individual with the confirmed case, only the property location where an individual with a confirmed case of COVID-19 resides.
    3. If the seller client’s consent was obtained, the agent should immediately inform any agent who toured the seller client’s property within the past 14 days that an individual with a confirmed case of COVID-19 resides at the property; agent should recommend that the buyer agent immediately inform their client that toured the property that they may have been exposed to COVID-19.
    4. If seller client does not provide consent, agent should contact any agents that toured the property within the past 14 days to inform them that they toured a property where an individual with a confirmed case of COVID-19 resides, but should not disclose the specific property or individual involved.
  2. Steps to follow IF an agent’s buyer client has a confirmed case of COVID-19
    KEY: Do not reveal the buyer client’s identity in any communication.

    1. If the agent was in the physical presence of the buyer client within the past 14 days, agent must immediately inform [name of senior Human Resources representative or SVP of [brokerage] Human Resources, if applicable] at [email and telephone number] that agent was exposed to an individual with a confirmed case of COVID-19.
    2. Agent should immediately contact any agent representing a property the buyer client toured in the past 14 days to inform them that their buyer client has a confirmed case of COVID-19; agent should recommend that the seller agent immediately inform their client that they may have been exposed to COVID-19.